Think Big:
Big performance. Big features. Big capabilities. All the leading-edge power, versatility, and value you’d expect in an enterprise telecommunications system, now available in a small business solution. That’s big.

The Strata CTX28 telephone system gives your business the ability to easily and professionally handle calls, enhance employee productivity, please customers, and plan for future growth. In fact, it was designed with your small business in mind, enabling you to start affordably with just the features you need, and expand capacity and capability when your requirements change — without losing your initial investment.

Think big. Think the Strata CTX28 telephone system from Toshiba, the leader in telecommunications technology.

Features:

• Automated Attendant
  Answers and routes incoming calls 24 hours-a-day as an integrated feature of optional Toshiba in-skin voice processing. Assures that calls are efficiently managed when call volumes are high, when your receptionist is not available, and after hours.
  
• Voice Mail Integration
  Allows callers to leave detailed messages for specific employees. With Toshiba in-skin voice processing in the Strata CTX, calls are handled faster and more efficiently, which assures that the customer’s needs
  are addressed as quickly as possible. LCD feature prompting with soft key operation make it easy for your users.
  
• Call Record
  While on an active call, you can record the conversation and store it in a voice mailbox by pressing the Record button on your digital telephone. To stop the recording, simply press the Record button again. Recordings can also be paused or restarted by pressing the Pause/Resume button.
  
• Call Monitor
  While a caller is leaving you a message in your mailbox, you can listen to the caller and answer the call if you choose.
  
• Multiple Directory Numbers
  Maximizes call-coverage flexibility. Station extension numbers can appear on multiple telephones and individual telephones can have multiple station extension numbers.
  
• Caller ID
  Displays the caller’s name and telephone number on the telephone’s LCD, as well as the customer profile from your database (with Computer Telephony Integration applications). Your employees will be fully prepared to handle calls with maximum effectiveness and provide personalized customer service.
  
• Off-Hook Call Announce
  Ensures important calls get through. Enables a station to speak to another busy station user. Call announcements can be made through the handset.
  
• Automatic Call Distribution (ACD)
  With Toshiba ACD Call Center capabilities in the Strata CTX, calls are queued and sent to the next available agent. Incoming calls are distributed evenly, maximizing productivity and assuring quick, efficient
  call handling.
  
• Management Information System (MIS)
  With Call Center Reporting in the Strata CTX, real time monitoring and reports enable you to get the most out of your ACD by allowing you to analyze agents’ performance, call center group activity, and system
  status. You can also forecast future call-center staffing requirements by analyzing call volume patterns.

Remote Users

• Remote Branch Office Extensions
  The MCK EXTender enables groups of remote workers to have digital telephone extensions from your main location’s Strata CTX telephone system, with the same functionality as your main office system.
  
• Direct Inward System Access (DISA)
  Saves money by allowing employees to use your company’s calling network when they’re traveling.
  
• Remote Call Forward
  Permits incoming calls to be routed to an outside telephone number. Allows station users to cancel or change the destination of forwarded CO line calls from outside the office.